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FREQUENTLY ASKED QUESTIONS

  • When will my order be shipped?
    Our standard processing time for orders is between 1 to 2 business days. Our standard shipping time within the continental U.S. is an additional 5-7 business days. You will receive a shipping confirmation by the 5th business day. All orders will be sent an order confirmation email and then a shipping confirmation email with your tracking number. Please note that your estimated delivery time is calculated from the day your order is shipped, not when the order is placed.
  • Do you ship internationally?
    Yes, please contact us via email for shipping rates at support@bellebreehair.com
  • Can I use a different shipping address for my order?
    No, for your protection, we only ship to the card's billing address at the time of purchase.
  • How much is shipping and do packages require a signature?
    The cost of shipping is $11, and all packages require a signature.
  • What if I receive an error message stating AVS during checkout?
    If you are receiving this message then your billing information is not matching the information that your card company has on file. Please ensure your billing address and zip code match the information stored on the card you use to make your purchase.
  • What is your return policy?
    Once an order has shipped, there are no returns. However, you may be eligible for an exchange or receive a store credit (fees may apply).
  • How can I contact the company about my order?
    Email us directly at support@bellebreehair.com
  • How much hair will I need?
    For a full install we suggest at least 3 bundles each bundle is 3.5 oz we recommend at least 4 bundles for inches 22 and up.
  • What color does it come in?
    Virgin hair comes in a natural color, ranging from 1b-2 (bundles may have some shades and tones of brown as well).
  • Will the hair shed?
    Yes, you may experience some shedding which is normal. However, with the use of weft sealant and proper maintenance, shedding is reduced to a minimum.
  • Can the hair be colored?
    Yes, hair can be colored. However, keep in mind once hair has been processed it is no longer considered virgin hair as chemicals have now been added. This may also change the texture of the hair. Please consult with a licensed cosmetologist.
  • How do I prepare my bundles for installation?
    How do I maintain it after? Please see the full guide that we provide in the package or check our blog on how to care for your Belle Bree Hair.
  • How can I see more pictures of the hair?
    We have many customer pics on our social media platforms, Facebook, and Instagram @bellebreehair or you can view photos on our site in our lookbook.
  • What types of payment do you accept?
    We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Square
  • Why is my transaction not going through?
    Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement. Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.
  • Why did Customer Care email me to verify my order?
    Orders over $500 may require additional verification before shipping. Our Customer Care team will contact you if this is a requirement for your order.
  • I am a returning customer. How do I receive my 10% off discount code?
    Please email us at support@bellebreehair.com
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